Questions & answers

Thehuefactory Ltd is a creative studio based in Accra, Ghana. We help brands with strategy, design, websites and apps, marketing, and events, working with a remote team of strategists, designers and developers.

Yes. We work remotely with clients anywhere, and quote in Ghana cedis, US dollars, British pounds or euros.

On our Projects page.

Only what’s needed to reply to you and, if we work together, to run your project. Our Privacy Policy has the details.

Strategy and advice, brand and design, websites and apps, marketing and growth, and events and experiences. See our Services page for everything in each.

Yes, as a retainer: weekly, monthly or quarterly, based on hours or on an agreed scope. It renews each period unless your quote sets a fixed number of periods, and can be ended with the notice your contract sets out. Each period is invoiced automatically.

Pick “Not sure yet” on our contact form and tell us what you’re hoping to achieve. We’ll suggest where to start.

We reply within 24–48 hours and talk through your goals, often with a short online form so nothing gets missed. Then we send you a quote.

Every project is quoted on its own. Your quote may offer a few packages to choose between, or list each item with its price. Optional extras are shown separately, so you decide what to add, and some items can be estimated first and confirmed with you before they’re billed.

Usually 14 days. The date is on your quote.

Online, from your quote’s link. Accepting sends you a contract, which you sign online too, and signing it starts your project.

It depends on the scope. Your quote breaks the work into milestones with dates, so you’ll know the timeline before anything starts.

Your quote sets the number of revision rounds for each milestone. If you need more than agreed, we’ll talk about it with you first.

One combined set of feedback on the current draft, sent within 5 working days. Changes beyond your included rounds are quoted separately, and we won’t start them without your go-ahead.

You do, milestone by milestone: once a milestone is paid in full, its final deliverables are yours.

We keep our working and source files unless we agree otherwise in writing. Any licensed fonts, stock photos or plugins come with the same rights their licences give us.

Usually, yes, once it’s complete. If you’d rather we didn’t, tell us in writing before the project finishes and we’ll keep it private.

Yes. Our contract commits both of us to keeping each other’s private information confidential, from business plans and pricing to unreleased work.

You pay for the work done so far, plus a cancellation fee on the milestone in progress. Your contract has the exact terms. If we cancel without good reason, we refund anything you’ve paid for work not yet delivered.

It’s agreed in your quote. Depending on the project, that might be payment up front, a deposit and then the balance, payment as milestones are approved, or payment on completion. Retainers are billed each period. Each invoice shows its due date, and you can pay by bank transfer or mobile money.

Within 7 days, unless your quote says otherwise. If a payment is more than 14 days late, we may pause work until it’s settled.

Ghana cedis, US dollars, British pounds and euros. Your quote is in one currency, and your invoices stay in it.

No. Taxes are added to invoices where the law requires.

A private page for your project, where you follow its milestones, review and approve files, send us changes, see your invoices and message us. See how it works.

No. We email you a magic link to your project portal, and quotes, contracts and invoices come as links too. Keep them to yourself, since anyone with a link can open it.

Once you’ve approved them. On some projects, files for a milestone open for download once its invoice is paid, and we’ll tell you up front if that applies.

Yes. You can create a view-only link to any file or folder and send it to whoever needs to see it.

Four kinds: Staff, who are employed by Thehuefactory Ltd; Collaborators, who are strategists, designers and developers working on client projects; Interns; and Affiliates, who refer clients to us. See Careers.

Through an open listing on our Careers page. Every application goes with a listing, so we don’t take general applications.

Staff are salaried: each listing shows the pay, or says it’s discussed at interview. Collaborators are paid for each project, or by revenue share. Affiliates earn a 10% commission on every successful referral, with bonuses as referrals grow. For internships, it depends on the internship.

They can be full-time, part-time or a fixed-term contract. Each listing says which.

We’re remote-first. Staff roles can be remote, hybrid or on site in Accra, and each listing says which. Some collaborator work happens on site when the job needs it, such as event photography.