Privacy Policy
Last updated 12 November 2026
This explains what personal information Thehuefactory Ltd (“thehuefactory”, “we”, “us”) collects through thehuefactory.co, why we collect it, who we share it with, how long we keep it, and the choices and rights you have.
Who we are
Thehuefactory Ltd, House No 25, Mille 11 Street, New Bortianor, Accra, Ghana. For any question about this policy or your information, email hello@thehuefactory.co.
What we collect, and why
When you use our contact form — your name, email, phone number, the services you're interested in, and your message. We save it as an enquiry in the internal system our team uses to manage client work, so whoever picks it up has the full picture. We email you a confirmation that we got it, and our team is notified by email with your details. If we've heard from the same email address before, we keep your existing record rather than create a second one. We use all of this to reply to you and, if we work together, to manage the project.
When you apply for a role — your name, email, phone number, country and city, portfolio link, CV (if you upload one), why you're applying, how you heard about us, and which role you applied for. It's saved in the same internal system, where our team reviews applications. We email you a confirmation, and our team gets a copy. We use it to review your application and to contact you about it.
When you apply for the Cr8iv bootcamp — your name, email, phone number, the track you chose, and why you want to join. We email you a confirmation and notify our team. We use it to run admissions and to contact you about the bootcamp.
When you subscribe to our newsletter — your email address (and, if you joined our earlier waitlist, your name). We email you to confirm you're subscribed, and use it to send occasional updates on our work and what's coming next. To unsubscribe, reply to that confirmation email or write to hello@thehuefactory.co and we'll take you off the list.
When you browse the site — Vercel Analytics records anonymous, cookie-free statistics (pages viewed, where visits come from, country and device type). If, and only if, you accept analytics cookies, Google Analytics also records how you use the site: pages visited, how you arrived, your device, and your approximate location. See Cookies.
Technical information — like most websites, our host keeps short-lived logs of requests to the site (including your IP address and browser) to keep it running and secure. Images on the site are delivered by Cloudinary, whose servers see your IP address when your browser loads them.
Our reasons for using it
- You asked us to — replying to an enquiry and reviewing an application are steps you've asked us to take.
- Your consent — for the newsletter and for analytics cookies. You can withdraw it at any time.
- Running the site — keeping it working, secure, and understanding how it's used in general.
Who we share it with
We don't sell your information. Inside thehuefactory, it's seen by the team members who need it — in our internal system and in our email inboxes. Outside, it's handled by the service providers that run parts of the site for us:
- Supabase — stores form submissions and uploaded files (servers in London, UK).
- Postmark — sends our emails, such as the confirmation you get after applying (United States).
- Vercel — hosts the website and provides cookie-free analytics.
- Google — Google Analytics, only if you accept analytics cookies (United States).
- Cloudinary — delivers the images on the site.
Because some of these providers are outside Ghana, your information may be stored or processed in the UK or the US. We only use established providers who are bound to protect it. We may also disclose information where the law requires us to.
How long we keep it
- Job and Cr8iv applications — 12 months after we've made a decision, then deleted.
- Enquiries — for as long as we're in touch, plus two years.
- Newsletter and waitlist — until you ask us to remove you.
- Google Analytics — no more than 14 months.
- Technical logs — kept only briefly, then deleted automatically.
Your rights
You can ask us to:
- tell you what information we hold about you, and give you a copy;
- correct anything that's wrong;
- delete your information;
- stop using it for a particular purpose;
- withdraw your consent, for example to analytics cookies or the newsletter.
Email hello@thehuefactory.co and we'll respond within 30 days. If you're unhappy with how we've handled your information, you can complain to Ghana's Data Protection Commission — or, if you're in the UK or the EU, to the Information Commissioner's Office or your local data protection authority.
Keeping it safe
Everything you send us travels over an encrypted connection, access is limited to the people who need it, and files you upload can't be browsed by the public.
Age
This site isn't aimed at children, and you must be 18 or over to apply for a role. We don't knowingly collect information from children.
Other websites
Our site links to our profiles on Instagram, LinkedIn, X, Behance and others. Those sites have their own privacy policies, which apply once you follow a link.
Changes to this policy
If we change how we handle your information, we'll update this page and the date at the top.
