Our approach
How we work.
What working with us actually looks like — from the first call to the final file, with a private portal that shows you everything along the way.
- 01Discover
- 02Propose
- 03Agree
- 04Build & reviewReady for review
- 05Deliver
From first call to final file.
Every project runs through the same five steps. Each one leaves you with something concrete — a brief, a quote, a signed contract, approved work — so you know what's been agreed before we move on.
- 01
Discover
We start with a conversation about your brand, your goals and your timeline. We’ll usually send you a short online form too, so nothing gets missed, then turn it all into a clear brief.
- 02
Propose
You get your quote online: the scope, the milestones and the price, often in tiers you can compare. Switch optional extras on or off, ask us questions right on the quote, and accept when you’re ready.
- 03
Agree
Accepting turns the quote into a contract you sign online, with your name and a tick. No printing, no scanning.
- 04
Build & review
We work in milestones. When one is ready, you review it in your project portal, then approve it or send us your changes.
- 05
Deliver
Approved work is yours to download, organised the way we built it. If you want us to stay on afterwards, we can set up a retainer.
Your project, in one place.
Every project gets its own private portal. There's no account and no password: we email you a link, and everything about your project is there.
See where things stand
Your project’s progress and every milestone, with what’s in progress, what’s ready for you and what’s done.
Every deliverable, ready to review
Preview every file, then approve it, or leave a note on the exact file you want changed. Work in review carries a watermark, and approved files are yours to download.
Changes, collected
Notes gather as you go and reach us together when you press send, so nothing gets lost across emails. Revision rounds are agreed up front for each milestone; if you need more, we’ll talk first. And there’s one message thread with us for everything else.
Invoices without the chasing
Every invoice in one place, with a PDF to download and a receipt for each payment. Pay by bank transfer or mobile money, using the details on the invoice.
Try it yourself.
Here's a sample project in a working copy of the portal. Approve a milestone, review a file, leave a note and send it, or open an invoice.
Demo — a sample project. Nothing you do here is saved or sent.
Good evening!
What you can count on.
You always know where things stand
Progress, files and invoices are in your portal whenever you want them.
Terms agreed up front
Scope, milestones, payment and revision rounds are all set out in your quote before work starts.
Feedback in one place
Your notes and our replies live with the work they’re about, not scattered across inboxes.
Nothing to install
No app, no account, no password: just a magic link we email you.
Questions.
- Do you take on ongoing work?
Yes, as a retainer: weekly, monthly or quarterly, based on hours or on an agreed scope. It renews each period unless your quote sets a fixed number of periods, and can be ended with the notice your contract sets out. Each period is invoiced automatically.
- How long will my project take?
It depends on the scope. Your quote breaks the work into milestones with dates, so you’ll know the timeline before anything starts.
- How many rounds of changes do I get?
Your quote sets the number of revision rounds for each milestone. If you need more than agreed, we’ll talk about it with you first.
- How do payments work?
It’s agreed in your quote. Depending on the project, that might be payment up front, a deposit and then the balance, payment as milestones are approved, or payment on completion. Retainers are billed each period. Each invoice shows its due date, and you can pay by bank transfer or mobile money.
- Do I need to create an account?
No. We email you a magic link to your project portal, and quotes, contracts and invoices come as links too. Keep them to yourself, since anyone with a link can open it.
- When can I download my files?
Once you’ve approved them. On some projects, files for a milestone open for download once its invoice is paid, and we’ll tell you up front if that applies.
- Can I share work with my team?
Yes. You can create a view-only link to any file or folder and send it to whoever needs to see it.
